Smart Shopping FAQS
Q: Why are some of the prices different on our shoppable boards and the actual website?
A: Manufacturers will occasionally change the price to reflect a sale or markup that our shoppable boards do not automatically account for. We are working on this issue to make sure the pricing is fluid!
Q: How is shopping online with PorchLight different than shopping retail?
A: Shopping through our online portal is a way for you to get "to-the-trade" designer pieces, shipped directly to you from the manufacturer. Typically, to-the-trade pieces are purchased exclusively by designers and decorators who have wholesale certificates. This online portal allows us to offer designer-only furniture and décor on our website to anyone--not just our design clients.
Q: What is PorchLight’s return policy?
A: We are not able to take returns, order cancellations, or exchanges, as items are shipped directly from the manufacturer. Therefore, all sales are final unless an item arrives damaged. Please inspect all items upon delivery. If a product is damaged, SideDoor will arrange for a replacement.
Q: How do you set the prices?
A: Our prices are never above the internet minimum advertised price (set by the manufacturer) and includes free shipping. When you shop online with PorchLight, you are supporting our small, women-owned and operated business, rather than a big-box retailer. (We appreciate it!)
Q: When I go to checkout, I’m connected to SideDoor? What is SideDoor?
A: SideDoor is our partner that fulfills orders and handles all customer service. SideDoor customer support can be contacted for any questions about an order.